Website Cancellation Policy
It is important to us that we provide you with the easiest possible service from start to finish. If you wish to cancel your website with us these are our policies…
Please send us a written or email request to cancel your website.
Our accounts department will cancel any future invoices and liaise with you regarding any current or overdue invoices.
Once the cancellation is confirmed with you, our accounts department will inform our technical team to disable services for the website.
If your account is paid up to date, we will release your domain/s immediately. If not, we will release your domain/s as soon as your account is paid up to date.
If you decide to come back later we can easily re-instate your services for you.
If you cancel within 30 days of the commencement of your annual hosting period, we will give you a 100% web hosting refund. (N.B. Refund does not include any additional work such as website design, module installations, domain registration/renewals, etc.)
If you cancel within 6 months of the commencement of your annual hosting period, we will give you a 50% web hosting refund.
After 6 months there is no hosting refund.
We cannot refund domain name fees because they are paid to a third party.